发布时间：2008.6

摘要

Countries covered: North America

This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

目录及图表

1 NORTH AMERICAN HOSTED CONTACT CENTER MARKET

Summary of Major Findings

Introduction

Business Benefits

Product Definitions

Market Segments

Vendors in the Market

Market Engineering Measurements

Market Trends

Pricing Trends

Industry Challenges

Market Drivers

Market Restraints

2007 Market Breakouts

Definitions - Market Metrics

Market Breakout by Deployment Size

Market Forecasts

Hosted Contact Center Seat and Revenue Forecasts

Small Deployment Seat and Revenue Forecasts

Midsize Deployment Seat and Revenue Forecasts

Large Deployment Seat and Revenue Forecasts

Forecast Summary

Competitive Analysis

Market Share Analysis

Vendor Profiles A - D

Vendor Profiles E - I

Vendor Profiles J - S

Vendor Profiles T - Z

Strategic Analysis

Strategic Considerations