佐思市场研究报告网
最新报告 网站地图 联系我们 登陆 首页
研究报告
 定制研究
 资料下载
 竞争情报
 行业情报
 投资情报
 我和佐思
 佐思年鉴
 English
报告购买流程
定购方法
① 注册订购：
点击在线订购进行报告订购
我们的服务人员将在24小时内与您联系。

② 电话订购：
拔打电话：

北京：010-51266615
    010-82863480/1/2/5
24小时：13436696826
传真:010-82863486

上海：021-64871266
             021-64872612
24小时：13524982235
传真:021-64872324

签订协议
可从网上下载报告订购表或由我们传真报告订购表或订购协议。
传真:010-82863486

付款方式
① 通过银行转帐的形式支付报告购买款项
② 我们收到款项后，24小时内快递报告或者发送报告邮件

③ 款项到帐后快递发票
银行电汇：
北京：
开户行：
上海浦东发展银行北京知春路支行
帐号：91170154740001300
户名： 北京佐思信息咨询有限责任公司
研究报告导航
[TMT产业]
通信业 电子元器件 传媒业
计算机 软件行业 互联网
[医药产业]
化学原料药及化学制剂
中药业 生物制药业
医药综合及医疗器械行业
[化学工业]
化肥和农药 化学纤维 石化
化工综合 日用及有机化工
塑料业
[能源材料]
能源电力 煤炭 有色金属
钢铁 玻璃 新能源新材料
[公共服务]
金融银行 百货零售 旅游 文体娱乐 宏观经济 外贸
[交通运输]
汽车及相关行业 民航业
公路及铁路运输
港口与物流
[日用产品]
家电家居 纺织业
服装业 纸业
[工业设备]
输配电及控制设备
锅炉及原动机 金属制品
专用设备制造 通用设备
[食品其它]
食品饮料 制酒
农林牧渔业 其它
[房产建筑]
房地产 建筑业 水泥
您的位置：佐思研究报告和竞争情报网>>研究报告交易平台>>TMT产业>>通信业
管理服务：外包，网络，分享，托管及顾问服务新策略研究报告——Managed Services: New Strategies for Outsourcing, Network, Sharing, Hosting and Consultancy
字体【大 中 小】
纸介版价格：元/篇 字数：万字
电子版价格：59880元/篇 页数：264页
纸介版+电子版价格：元 图表数：个
完成日期：2008-08-28
关键字： 管理服务|Managed Services|
 联系方式： 北京：010-51266615 010-82863480/1/2/5 传真:010-82863486  上海：021-64871266 021-64872612 传真:021-64872324    [在线订购]  

发布时间：2008.8

摘要

In the last two years there has been a dramatic growth in the number and scale of managed services contracts in the telecoms domain. During this period many of the large global operators, including Vodafone, have shown their willingness to outsource significant portions of what was once considered a core business function i.e. network operations.

This edition analyses the strategic options for players in the managed services market, looking at the global trends in fully-outsourced network operations, assisted operations and hosted services solutions.

Key Coverage

  • Identifies the key issues that need to be addressed by operators and provides guidelines for managed services contracts Illustrates the savings that can be made by operators
  • Provides advice on who to partner with and how to manage the transition.
  • Outlines operator benefits and business case for outsourcing network operations and services hosting.
  • Competitive strategic analysis of leading players including:
  • Managed services providers (Ericsson, NokiaSiemens Networks...) Services hosting providers (Buongiorno, Netsize...) Consulting/change management specialists (Accenture, LogicaCMG...)

Market Data

  • Global analysis and 5 year forecasts to 2013
  • By market sector
  • By region
  • Focused analysis of managed services for telecoms operators
  • Broad range of case studies identifying what works and what does not
  • Comprehensive profiles of major managed service providers and market share

Key Issues Addressed

  • What are the underlying drivers of growth in the managed services market for telecoms operators?
  • How quickly will this market grow, and why?
  • Where is the growth coming from, and why?
  • Who are the key players in this market? What strategies are they adopting to exploit it?
  • What are the opportunities for operators and vendors in this market?
  • Which operators are most likely to adopt this strategy, and why?
  • What are the risks of adopting this strategy - for operators and for vendors?
  • How can those risks be avoided or minimised?
  • What are the implications for telecoms operator business models and the relationship with vendors?
  • What specific savings can operators make?
  • What is the best strategy for negotiating or managing a managed services contract?

目录及图表

CHAPTER 1 EXECUTIVE SUMMARY
Introduction
Main market drivers
Figure 1.1: Business and technology drivers
Trends in managed services
Figure 1.2: Converging market for outsourced services
Defining managed services
Figure 1.3: Managed services overview
Managed services market landscape
Managed services providers
Network equipment vendors
Systems integrators
BSS/OSS specialists
Applications and services specialists
Figure 1.4: Managed services market landscape
Figure 1.5: Managed services deals, 2000-2007
Strategy options
Supplier strategies
Figure 1.6: Supplier positioning in the managed services market
Figure 1.7: IT versus telecoms outsourcing
Network-led solutions
Cost savings through use of scale
Better use of capital and resources
Faster time-to-market
Network build and deployment
Build operate transfer/manage (BOT/BOM) contracts
Service-led solutions
Reduced capex and opex
Faster time-to-market
Figure 1.8: Traditional versus high growth hosted services
Consultancy-led services
Figure 1.9: Consultancy-led solutions
Moving into new markets
Figure 1.10: New market challenges
Change management in telecoms
Figure 1.11: Key issues for change
Forecasts
Introduction
Move towards external services
Figure 1.12: External services expenditure, 2008 and 2013
Managed services overview
Figure 1.13: Managed services overview
Forecast trends in managed services
Figure 1.14: Managed services trends
Managed network services
Figure 1.15: Managed network services revenues by region, 2008-2013
Vendor market share
Figure 1.16: Vendor market share of managed network services revenues, 2008 and 2013
Managed telecoms services
Figure 1.17: Managed telecoms services revenues by region, 2008-2013


CHAPTER 2 MARKET OVERVIEW
Introduction
Figure 2.1: Business and technology drivers
Business drivers
New business models
Figure 2.2: Future sources of added value in telecoms
Figure 2.3: Future potential for outsourcing
Partnering
Figure 2.4: Partnership categories
Mobile advertising
Social networking
Figure 2.5: Global mobile social networking revenues, 2007 and 2012
New opportunities
Developing markets
Figure 2.6: Mobile subscribers in developed vs developing markets, 2008-2012
Figure 2.7: Mobile subscribers in developing markets, 2008-2012
Figure 2.8: Mobile subscribers in developed markets, 2008-2012
Emerging sectors
Mobile entertainment services
Mobile video and TV
Mobile payments
Machine-to-machine communications/ telematics
Mobile enterprise
Regulatory issues
Functional separation
Infrastructure sharing
Technology drivers
Mobile Internet
Mobile 2.0
Figure 2.9: Mobile 1.0 vs Mobile 2.0
Access to the mobile Internet
Figure 2.10: Mobile Internet access models
Mobile access
Vodafone mobile Internet
Figure 2.11: Top sites on Vodafone mobile Internet
Broadband
Figure 2.12: Global broadband vs PSTN revenues, 2006-2015
Changes in network traffic
Figure 2.13: Global mobile traffic volume, 2007-2012
Fixed/mobile convergence

CHAPTER 3 TRENDS IN MANAGED SERVICES
Introduction
Figure 3.1: Converging market for outsourced services
Defining managed services
Figure 3.2: Managed services overview
Figure 3.3: Service provider involvement
Network-led services
Services-led solutions
Business-led solutions
Managed services market landscape
Managed services providers
Network equipment vendors
Systems integrators
BSS/OSS specialists
Applications and services specialists
Figure 3.4: Managed services market landscape
Key drivers of managed services
Demand side drivers
Figure 3.5: Key drivers for growth
Faster response to market trends
Improved financial performance
More effective management of complexity
Improved operational performance
Supply side drivers
Growth in the managed services market
Current developments
HP - EDS deal
Nokia Siemens and Tata Consultancy Services
Alcatel-Lucent and Reliance Communications
Reliance Communications
Figure 3.6: Reliance Communications
Reliance Mobile
Figure 3.7: Reliance Mobile World
Main trends
Figure 3.8: Global managed services deals, 2000-2007
Figure 3.9: Global fixed/mobile/convergent deals, 2000-2007
Case study: Brasil Telecom
Figure 3.10: Brasil Telecom cellular coverage
Figure 3.11: Managed services by region, 2007
Figure 3.12: Managed services contracts, 2006
Figure 3.13: Managed services contracts, 2007
The transition to new converged networks
Addressing staffing levels
Figure 3.14: Staffing levels at selected mobile operators
Figure 3.15: Staffing levels at selected mobile operators
Case study: Yoigo
Figure 3.16: Spain: Yoigo charging structure, 2008
Figure 3.17: Spain: Yoigo 3G coverage, 2007
Figure 3.18: Spain: mobile operators’ market share, 3Q07


CHAPTER 4 STRATEGY OPTIONS
Introduction
Figure 4.1: Partner-based business model
Supplier strategies
Figure 4.2: Supplier positioning
Figure 4.3: IT versus telecoms outsourcing
Figure 4.4: Supplier involvement
Global delivery
Figure 4.5: Global delivery network
Rightshoring
Figure 4.6: Rightshoring
Figure 4.7: Nearshore/farshore examples
Generalization/specialization
Figure 4.8: Industry specialization
Operator strategies
Network sharing
To share or not to share? - Vodafone and Orange in the UK
Case study: network sharing in India
Figure 4.9: India, mobile penetration, by region, 2007
New business models - operators
Figure 4.10: Operators’ new business models
Wholesaling - the operator perspective
Smart pipes, APIs and service enablers
Mobile partnerships
The future of mobile social networking
Partnering with existing online social networking sites
Mobile payments - the enabler?
Banking ecosystem
Mobile payments ecosystem
Figure 4.11: Mobile payments ecosystem
Strategy implementation
Negotiating and managing managed services contracts
Figure 4.12: Managed services lifecycle
Choosing the right approach
Choosing the right partner
Negotiating the managed services contract
Managing the transition
Figure 4.13: Human factors in transition phase
Managing service delivery
Processes and procedures
Figure 4.14: eTOM map
Governance model
Figure 4.15: Typical governance model in managed services contracts
Systems and tools
People and organization
Monitoring and control
Managing the business transformation
Critical success factors for outsourcing network operations
Implications for industry structure
Benefits of outsourcing
Risks of outsourcing
Figure 4.16: Move to horizontal structure


CHAPTER 5 NETWORK - LED SOLUTIONS
Introduction
The business case for outsourcing network operations
The benefits of outsourcing network operations
Cost savings through use of scale
Figure 5.1: Economies of scale
Cost savings through use of synergies
Figure 5.2: Overlap of effort
Better use of capital and resources
Faster time-to-market
Business transformation
The risks of outsourcing network operations
Loss of control
Loss of in-house expertise and fear of MSP ‘lock-in’
Viability of the MSP
The myth of managed services cost savings
Outsourcing network operations: what makes sense and what does not?
Figure 5.3: Main functions in network operations
Network planning
Vendor management
Network build and deployment
Build operate transfer/manage (BOT/BOM) contracts
Case study: Vodafone Turkey
Main objectives
Figure 5.4: Motorola phased rollout
Figure 5.5: TCO business model
Figure 5.6: Benefits of Motorola managed service project
Managed coverage and capacity contracts
Site acquisition and management
Network maintenance (field activities)
Figure 5.7: Multi-vendor support management
Network operations (centralized activities)
Supply chain management
Network optimization
End-to-end outsourcing of network operations
Case study: E-Plus
Figure 5.8: Germany: E-Plus brand strategy
Figure 5.9: Germany: E-Plus subscribers, 2Q06-1Q08
Alcatel-Lucent managed services deal
Figure 5.10: Germany: E-Plus KPIs, 4Q06 and 4Q07
Hosted networks
MVNOs - a special case of managed network operations?
Transfer of network assets
Case study: Deutsche Telekom
Figure 5.11: Germany: T-Home services
Figure 5.12: Germany: Selected DT broadband services
Nokia Siemens and Vivento Technical Services
Ericsson and T-Home
Figure 5.13: Germany: DT broadband/fixed network segment KPIs, 2006 and 2007


CHAPTER 6 SERVICE - LED SOLUTIONS
Introduction
The business case
The benefits of services hosting
Reduced capex and opex
Figure 6.1: The business case for service hosting
Faster time-to-market
Simpler business and technology operations
The risks of services hosting
Lack of control
Lack of in-house expertise
Viability of service provider
The myth of services hosting cost savings
Services hosting: what makes sense and what does not
Figure 6.2: Traditional versus high growth hosted services
Figure 6.3: Service delivery functions and business models
Services and content delivery platform
Figure 6.4: Service delivery platform
Services development and content sourcing
Services and content management
Delivering converged services
Figure 6.5: Atoms platform
Outsourcing IMS: a prime candidate for service hosting
Services hosting providers
Network equipment vendors
Ericsson
Nokia Siemens Networks
Alcatel-Lucent
Case study: Music2You
Background
Akado Music
Figure 6.6: Akado Music service
Benefits
Case study: Wind
Background
Figure 6.7: Wind Group structure
Figure 6.8: Italy: Wind key indicators, 2007
Figure 6.9: Italy: Mobile data ARPU trends, 2Q07-2Q08
Triple play services and Infostrada TV
Figure 6.10: Infostrada TV features
Figure 6.11: Infostrada sample services
Figure 6.12: TPSDA architecture
Benefits
IT systems integrators
Security as an outsourced service
Services hosting specialists and MVNEs
MVNE: a special case of services hosting
Choosing a services hosting partner
Services hosting: critical success factors
Services hosting: implications for telecoms operators
Outsourcing other non-core services
Case study: logistics for Virgin Mobile USA
Background
Brightpoint services
Figure 6.13: Brightpoint logistics services
Retail objectives
Solution overview
Benefits


CHAPTER 7 CONSULTANCY - LED SOLUTIONS
Introduction
Strategic versus operational
Figure 7.1: Consultancy-led solutions
Areas of expertise
Figure 7.2: Areas of expertise
Project planning
Figure 7.3: Project phases
The role of research
Figure 7.4: Benchmarking study
Service oriented architecture
Figure 7.5: Service oriented architecture
The alternative: point-to-point integration
Figure 7.6: Point-to-point integration
Service lifecycle
Figure 7.7: Applications development process
Moving into new markets
Figure 7.8: New market challenges
Change management in telecoms
Figure 7.9: Key issues for change
Case study: Blyk
Background
Objectives
Figure 7.10: Penguin Books campaign
Benefits
Figure 7.11: Comparative response rates
Case study: Rabobank Mobiel
Background
Objectives
The project
Figure 7.12: Rabobank Mobiel payments service
Results
Case study: Telenor
Background
The challenge
The solution
Benefits


CHAPTER 8 KEY PLAYER PROFILES
Introduction
Network vendors
Figure 8.1: Network vendor overview, 2007
Telecoms professional services
Managed services revenues
Figure 8.2: Network vendors’ managed services revenues, 2007
Figure 8.3: Managed services revenues, 2007
Service providers
Consultants
Key player profiles: network vendors
Ericsson
Company overview and strategy
Figure 8.4: Ericsson global sales, 2007
Managed services offering and strategy
Figure 8.5: Ericsson global and local service delivery organization
Figure 8.6: Ericsson managed services
Customers
Table 8.7: Ericsson managed services contracts, 2007
Figure 8.8: Ericsson managed services contracts, 1Q08
Strengths and weaknesses
Opportunities and threats
Nokia Siemens Networks
Company overview and strategy
Figure 8.9: Nokia Group revenues, 2007
Figure 8.10: Nokia Siemens structure
Managed services offering and strategy
Figure 8.11: Services business strategy
Customers
Figure 8.12: Nokia Siemens managed services contracts, 2007
Figure 8.13: Nokia Siemens Networks managed services contracts, 1Q08
Strengths and weaknesses
Opportunities and threats
Alcatel-Lucent
Company overview and strategy
Figure 8.14: Alcatel-Lucent revenues, 2007
Managed services offering and strategy
Figure 8.15: Alcatel-Lucent global network operations center
Figure 8.16: Alcatel-Lucent global network structure
Customers
Figure 8.17: Alcatel-Lucent managed services contracts, 2007
Figure 8.18: Alcatel-Lucent managed services contracts, 1Q08
Strengths and weaknesses
Opportunities and threats
Nortel
Company overview and strategy
Figure 8.19: Nortel revenues, 2007
Managed services offering and strategy
Figure 8.20: Nortel telepresence service
Figure 8.21: Nortel managed services strategy
Customers
Strengths and weaknesses
Opportunities and threats
Motorola
Company overview and strategy
Figure 8.22: Motorola revenues, 2005-2007
Figure 8.23: Motorola revenue split, 2007
Managed services offering and strategy
Figure 8.24: Motorola managed services
Customers
Figure 8.25: Motorola managed services contracts, 2007
Figure 8.26: Motorola managed services contracts, 1Q08
Strengths and weaknesses
Opportunities and threats
Huawei
Company overview and strategy
Figure 8.27: Huawei revenues, 2005-2007
Managed services offering and strategy
Customers
Figure 8.28: Huawei managed services contracts, 2007
Figure 8.29: Huawei managed services contracts, 1Q08
Strengths and weaknesses
Opportunities and threats
Key player profiles: service providers
Buongiorno
Company overview and strategy
Figure 8.30: Buongiorno revenues, 2007
Figure 8.31: Buongiorno revenues, 2003-2007
Business model
Figure 8.32: Buongiorno business model
Figure 8.33: Buongiorno revenues by sector, 2007
B!3A platform
Figure 8.34: B!3A Platform overview
Zed
Company overview and strategy
Figure 8.35: Zed geographic coverage, 2007
Figure 8.36: Zed revenues, 2005-2007
Company structure
Figure 8.37: Zed company structure
Business model
Brightpoint
Company overview and strategy
Figure 8.38: Brightpoint’s global presence
Figure 8.39: Brightpoint operations by country
Financial
Figure 8.40: Brightpoint total revenue and net profit, 2002-3Q07
Strategy
Customers
Key player profiles: consultants
Accenture
Company overview and strategy
Figure 8.41: Accenture group structure
Figure 8.42: Accenture revenues by sector, 2006 and 2007
Global delivery model
Figure 8.43: Accenture global delivery network
Services offering
Communications group
Customers
Capgemini
Company overview and strategy
The I3 programme
Consulting
Technology
Local professional services
Outsourcing
Figure 8.44: Capgemini strategic business units
Figure 8.45: Capgemini revenues by sector, 2006 and 2007
Figure 8.46: Capgemini revenue by industry group, 2007
IBM
Company overview and strategy
Figure 8.47: IBM structure
Figure 8.48: IBM revenues by segment, 2006 and 2007
Figure 8.49: IBM managed services contracts, 2007
Customers
Hewlett-Packard
Figure 8.50: Hewlett-Packard SCS COSMOS overview


CHAPTER 9 FORECASTS
Introduction
Move towards external services
Figure 9.1: Global: External services expenditure, 2008 and 2013
Definitions
Figure 9.2: Managed services overview
Methodology
Forecast trends in managed services
Figure 9.3: Managed services trends
Figure 9.4: Consultancy-led services
Figure 9.5: Consultancy-led delivery model
Managed network services
Figure 9.6: Managed network services revenues by region, 2008-2013
Vendor market share
Figure 9.7: Vendor market share of managed network services revenues, 2008 and 2013
Managed telecoms services
Figure 9.8: Managed telecoms services revenues by region, 2008-2013
Trends by sector
Figure 9.9: Managed telecoms services revenues by sector, 2008-2013
Network-led services
Figure 9.10: Network-led services revenues by region, 2008-2013
Service-led solutions
Figure 9.11: Service-led solutions revenues by region, 2008-2013
Consultancy-led services
Figure 9.12: Consultancy-led services revenues by region, 2008-2013
如果这份报告还不能满足您的需求，或者您对这份报告还有什么意见或者建议，请您填写以下反馈信息。
百度主题推广
关于我们 | 报告购买帮助 | 定制服务 | 关于佐思软件 | 会员服务申请 | 常见问题 | 版权申明 | 友情链接 | 联系我们
2005-2007 OKOKOK.com.cn All rights reserved. 佐思信息 版权所有 京ICP证041200号
北京：010-51266615 010-82863480/1/2/5 传真:010-82863486 上海：021-64871266 021-64872612 传真:021-64872324
Email: 地址：北京市海淀区五道口华清商务会馆906D（100083）


PDF阅读软件