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摘要

Countries covered: United States

In-Stat’s 2008 Next-Generation Network Services survey questioned over 800 respondents from US organizations involved with the decision making, management, or implementation of WAN data services for their respective organizations about their perceptions of four key attributes or capabilities that their service providers do or do not possess.

The four statements regarding the service providers capabilities were as follows:

• Provides quality support and customer care.
• Will provide products and services to meet my future needs.
• Understands and addresses the needs of a business my size.
• Understands and addresses the needs of a business in my industry.

This report provides and compares the results for the four leading US carriers (i.e., AT&T, Verizon, Sprint, and Qwest).

Additionally, in this report, survey results have also been grouped by type of service provider (i.e., leading carrier, cable company, and alternative carrier) and takes a comparative look at how the groups performed in relation to each other.

To provide additional insight, results are further refined and presented based on size of business, providing perspective from both SMB customers (organizations with 50 to 999 employees) and enterprise customers (organizations with 1,000+ employees).

目录及图表

Introduction

Methodology

Survey Details

Data Collection

Size of Business Segmentation

Carrier and Operator Grouping Categories

The Results in Detail, by Size-of-Business

Understands/Addresses the Needs of a Business My Size

Provides Quality Support and Customer Care

Will Provide Products/Services to Meet My Future Needs

Understands/Addresses Needs of a Business in My Industry

Conclusion

In This Update

Table 1. Summary Table of Respondents Perceptions of Leading Carriers

Table 2. Summary Table of Respondents Perceptions based on Operator Type

List of Figures

Figure 1. Understands/Addresses Needs of a Business My Size (Carriers, by Size of Business)

Figure 2. Understands/Addresses Needs of a Business My Size (Operator Type, by Size of Business)

Figure 3. Provides Quality Support and Customer Care (Carriers, by Size of Business)

Figure 4. Provides Quality Support and Customer Care (Operator Type, by Size of Business)

Figure 5. Will Provide Products/Services to Meet My Future Needs (Carriers, by Size of Business)

Figure 6. Will Provide Products/Services to Meet My Future Needs (Operator Type, by Size of Business)

Figure 7. Understands/Addresses Needs of Business in My Industry (Carriers, by Size of Business)

Figure 8. Understands/Addresses Needs of Business in My Industry (Operator Type, by Size of Business)