发布时间：2008.3
摘要
This report analyzes the worldwide markets for Knowledge Management in US$. The major product segments analyzed are Knowledge Management Software, and Knowledge Management Services. The report provides separate comprehensive analytics for the USA, Europe, Asia-Pacific, and Rest of World. Annual forecasts are provided for the period of 2002 through 2010. The report profiles 234 companies including many key and niche players worldwide such as Art Technology Group, Inc., Autonomy Corporation plc, EMC Documentum, Fast Search & Transfer, FileNet Corporation, Hummingbird Ltd., IBM Global Services, Interwoven, Inc., Inxight Software, Inc., Knova Software, Inc., Open Text Corporation, RedDot Solutions, Stellent, Inc., Atos Origin, BearingPoint, Cap Gemini Ernst & Young, Computer Sciences Corporation, Electronic Data Systems Corporation, and Vignette Corporation. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.
目录及图表
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 3
Study Reliability And Reporting Limitations.....I-1
Disclaimers .....I-2
Data Interpretation & Reporting Level .....I-2
Quantitative Techniques & Analytics .....I-2
Product Definitions And Scope of Study .....I-3
Knowledge Management .....I-3
Knowledge Management Software .....I-3
Knowledge Management Services .....I-3
II. EXECUTIVE SUMMARY 67
1. Market Dynamics.....II-1 3
Snapshots.....II-1
Securing a Competitive Edge with Knowledge Management.....II-1 1
Current and Future Analysis.....II-2
Analysis by Geographic Region.....II-2 1
Analysis by Product Segment.....II-3 1
2. Market Trends.....II-4 4
Converging Technologies Pave Way for Consolidation.....II-4
Need for Network-Based Environment Drives KM Software Market.....II-4
Demand for Collaboration Software on the Rise .....II-4
Expertise Location: Growth Prospects for KM.....II-4 1
KM and E-Learning Move Towards Convergence.....II-5
Factors Restraining Convergence.....II-5 1
Future of Knowledge Management Programs....II-6
Knowledge-Based CRM Holds Immense Growth Potential....II-6
Federal & Non-Profit Enterprises Enhance KM Investments....II-6
Knowledge Workers Drive Implementation of KM Programs...II-6
Knowledge Management Enables High-Performance Workplace....II-6 1
Trends in Worldwide Knowledge Management Market.....II-7 1
3. Issues Influencing Knowledge Management Market.....II-8 5
Technological & Human Capabilities Critical for Effective Knowledge Management.....II-8
Human Resource ?A Critical Constituent of KM Initiatives.....II-8
Technology ?A Fundamental Requirement for Knowledge Management Systems.....II-8 1
Search and Retrieval ?Critical to Business Productivity.....II-9
Retaining Knowledge ?A Universal Challenge.....II-9
Intellectual Property Protection ?A Key Concern.....II-9 1
E-Learning: Benefiting from Knowledge Management.....II-10
Knowledge Management & ROI.....II-10
KM & E-Commerce: Improving Enterprise Efficiency.....II-10
KM Brings Forth Privacy Concerns.....II-10
Competitive Intelligence Hinders Knowledge Sharing.....II-10 1
KM Technologies Prove Beneficial in Natural Disasters.....II-11
Significance of Personal Knowledge Management in Enterprises.....II-11
Blogs ?A New Knowledge Management Tool.....II-11 1
Benefits of Enterprise Weblogs.....II-12 1
4. Product Overview.....II-13 7
Data-Information-Knowledge Continuum.....II-13
Data .....II-13
Information.....II-13
Knowledge.....II-13
Converting Data into Knowledge.....II-13 1
Constituents of Knowledge or Intellectual-Based Assets.....II-14
Types of Knowledge.....II-14 1
Explicit & Implicit Knowledge.....II-15 1
Historical Perspective of Knowledge Management.....II-16
Knowledge Management ?A Conceptual Definition.....II-16
Knowledge & Information Management.....II-16 1
Data Mining ?Critical for Knowledge Management.....II-17
Knowledge Management is a Continuous Process.....II-17
Activities Involved in a Knowledge Management Process.....II-17
Information Collection Process.....II-17
Organization Process.....II-17
Refinement Process.....II-17
Distribution.....II-17 1
Stages of Knowledge Management.....II-18
Knowledge Generation.....II-18
Knowledge Codification.....II-18
Knowledge Transfer.....II-18
Knowledge Management Models.....II-18 1
Knowledge creation model ?Demerest .....II-19
Nonaka and Takeuchi抯 KM Model.....II-19
Hedlund and Nonaka KM Model.....II-19
Boisot Model.....II-19
Intellectual Capital Model.....II-19
Socially Constructed Models of KM.....II-19 1
5. Knowledge Management & Corporate Sector.....II-20 8
Why Knowledge Management?.....II-20
Significance of KM In Business Sector.....II-20
Need for KM as a Systematic Corporate Strategy.....II-20 1
Extent of Knowledge Management Utilization.....II-21
Goals of Knowledge Management Systems.....II-21
Essential Components of Knowledge Management.....II-21 1
Enablers for Knowledge Management.....II-22
Information Professionals ?Facilitators of Knowledge Management Programs.....II-22
Technology & Knowledge Management.....II-22 1
KM-Supporting Technologies.....II-23
Common Software Platforms for Implementing KM Programs.....II-23
Basis for Organizational Knowledge Management.....II-23 1
Knowledge-Based Strategies.....II-24 1
Pre-Implementation Stage.....II-25
Implementation Stage.....II-25
Reinvigoration Stage.....II-25
Inculcation Stage.....II-25
Holistic Stage.....II-25
Role of Knowledge Networks in KM Programs.....II-25 1
Factors Driving Knowledge Management Implementation.....II-26
Benefits of Knowledge Management Programs.....II-26
Arguments Against Knowledge Management.....II-26 1
Challenges Faced in the Implementation of Knowledge Management Programs.....II-27
Failure of Knowledge Management Systems.....II-27 1
6. Product Segments.....II-28 7
Overview.....II-28
Knowledge Management Software.....II-28
Trends in Knowledge Management Software Market.....II-28
Knowledge Management Services.....II-28 1
Document Management Market on a High.....II-29
Enterprise Portals: Definition.....II-29 1
Key Functions of Enterprise Portals.....II-30
Enterprise Portals Market: On the Rise .....II-30
Enterprise Content Management.....II-30 1
Evolution of Enterprise Content Management.....II-31
Features of Enterprise Content Management (ECM) Solution .....II-31
File and Document Management.....II-31
Web Services.....II-31
Business Process Automation (BPM).....II-31
Records Management.....II-31 1
Content Management Software Market.....II-32
Collaboration Tools.....II-32 1
Trends in Content Management Market.....II-33
Regulatory Environment.....II-33 1
Security Threat from Hackers.....II-34
Increased Demand for Electronic Payments.....II-34 1
7. Knowledge Management Initiatives in Select Industries.....II-35 5
Pharmaceutical Industry.....II-35
Oil and Gas Companies.....II-35
Stringent Regulatory Measures Necessitate Effective Data Management.....II-35 1
Move Towards Adoption of Advanced Technologies.....II-36
Call Centers.....II-36
Common Challenges Faced in Call Centers.....II-36 1
Advantages of Implementing Knowledge Management in Call Centers.....II-37
Manufacturing Sector.....II-37
Retaining Employee Knowledge ?A Critical Challenge.....II-37
New Strategies to Counter Knowledge Loss.....II-37 1
Wireless Enterprises.....II-38 1
Higher Education.....II-39 1
8. Product Launches.....II-40 9
InQuira Unveils its New Knowledge Management Product....II-40
Sharp Rolls Out Advanced Document Management System....II-40
Telstra Launches New Web Contact Centre Collaboration Tool.....II-40
Level 5 Partners Releases Virtual Program Management Version 2.5 Project Management
Portal....II-40 1
iWare Division, CanWeb Internet Services Ltd. Unveils Knowledge Management
Solution.....II-41
LogicaCMG Develops Content Management System for Singtel Optus.....II-41
Ektron Launches its First Document Management System.....II-41
Unbound Medicine Unveils MerckMedicus Online Medical Information Portal.....II-41 1
Rubenstein Launches Upgraded Version of RubyContent Web Content Management
Solution.....II-42
BEA to Launch Three New AquaLogic User Interaction Products.....II-42
Recommind Rolls Out Upgraded MindServer Legal 4.0.....II-42 1
Vignette Introduces Enhanced Vignette Collaboration Release 7.0.....II-43
Akira Technologies Introduces New Web-Based Publishing and Content Management
Tool.....II-43
Hummingbird Upgrades Baker & McKenzie抯 Record Management System.....II-43 1
Xenysys Rolls Out New Xenware Enterprise Content Management Software.....II-44
FrontRange Upgrades ITSM Suite with Integrated Knowledge Management and Inventory
Management Modules.....II-44 1
Kyocera Mita America Unveils Improved KYOcapture 2.01 Document Capture Workflow
Solution.....II-45
PaperThin Adds Additional Features to CommonSpot? Content Server Version 4.6.....II-45
KANA Adds New Features to its Email Response Management Application.....II-45 1
Interwoven Unveils New Interwoven Records Manager 5.0 System for Integrated Records
Management.....II-46
KANA Software Rolls Out SRM Express Suite & KANA IQ ECS.....II-46
Oracle Launches New PIM Data Hub Software.....II-46
Fused Solutions Unveils New KnowPlex 5.0 Solution.....II-46 1
Techniques.org Launches knowledgeWorks LMS 1.3.....II-47
e-Glue Software Technologies Introduces New Guideline?5.4 Version.....II-47
Framework Releases Desktop and Web-Based Versions of Structure Software.....II-47 1
Data Systems & Solutions Unveils KMS.Net Knowledge Management System Software.....II-48
Saba Launches Saba Content Management Solution for Enterprises.....II-48
Interwoven Launches its New Marketing Content Management Application.....II-48 1
9. Recent Industry Activity.....II-49 10
Knova Receives Patent for its Innovative Search and Knowledge Management
Technology.....II-49
CYIOS Bags US$1.1 Million Contract to Build KMS for GOMO.....II-49
Landata & BROWNtech Integrate e-Recording and DMS Systems.....II-49 1
Automated Workflow & Silicon Plains Merge Operations.....II-50
Kovair Software Merges Operations with SpeeDEV.....II-50
BEA Systems to Integrate AquaLogic and WebLogic Product Lines.....II-50 1
PlanView Enterprise Achieves EMC "Designed for Documentum" Accreditation.....II-51
DataLabs Acquires Broadpeak.....II-51
Genpact Deploys ATG Knowledge Software in its Call Centers.....II-51 1
LogicaCMG, Adamind & Optus Bag Contract to Deploy Content Management Solution.....II-52
Mobilesian Signs Agreement to Distribute Benefon Products in the Netherlands.....II-52
Visioneer抯 Scanners Receive Certification from aXs Info抯 Document Management
Solutions.....II-52 1
UniPress Delivers FootPrints Hosting Service to Perini.....II-53
SchemaLogic in Partnership with WAND for Delivering Taxonomy Solution.....II-53
Objective Corporation Delivers Enterprise Content Management Solution to
CCMAU.....II-53 1
KPS and RightAnswers Offer Integrated Knowledge Management Solution to Axios.....II-54
Interwoven Provides ECM Solutions for UNITE抯 Online Accommodation Management
System.....II-54
SiteScape Forms Partnership with Mercuri for Providing Collaboration Tools.....II-54 1
Hyland Delivers OnBase ECM Solutions to KeyBank.....II-55
RBI to Establish Enterprise Knowledge Management System.....II-55
Non-Profit Consortium Awards KCS Verification to Taslima KnowledgeBase 5.0.....II-55
BMC Software Acquires KMXperts to Strengthen its Business Service Management
Products.....II-55 1
IBM Sets Up New Services Innovation and Research Center in Bangalore.....II-56
Northrop Grumman Installs Global Trials Management? Software System.....II-56 1
KMS Licenses & Integrates CIC抯 SignatureOne? Platform into XpressHR
Application.....II-57
Peregrine抯 Get-Answers 4.2 Knowledge Management Solution Achieves KCS
Verification.....II-57
Talisma Takes Over KnowledgeBase.net.....II-57 1
ServiceWare and Kanisa Merge to Form Knova Software.....II-58
Autonomy Offers IDOL Solution to White & Case.....II-58
UGS Deploys NX and Teamcenter Solutions Across IHI抯 DDH Program.....II-58
Workflow Management Acquires Relizon to Offer Combined Document Management
Solutions.....II-58 1
10. Focus on Select Key Players.....II-59
Knowledge Management Software.....II-59
Art Technology Group, Inc. (US).....II-59
Autonomy Corporation plc (US).....II-59
EMC Documentum (US).....II-59 1
Fast Search & Transfer (US).....II-60
FileNet Corporation (US).....II-60
Hummingbird Ltd. (Canada).....II-60 1
IBM Global Services (US).....II-61
Interwoven, Inc. (US).....II-61
Inxight Software, Inc. (US).....II-61
Knova Software, Inc. (US).....II-61 1
Open Text Corporation (Canada).....II-62
RedDot Solutions (US).....II-62 1
Stellent, Inc. (US).....II-63
Knowledge Management Services.....II-63
Atos Origin (France).....II-63
BearingPoint (US).....II-63
Cap Gemini Ernst & Young (France).....II-63
Computer Sciences Corporation (US).....II-63 1
Electronic Data Systems Corporation (US).....II-64
Vignette Corporation (US).....II-64 1
11. Global Market Perspective.....II-65
Table 1: World Recent Past, Current & Future Analysis for Knowledge Management by Geographic Region ?US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....II-65
Table 2: World 9-Year Perspective for Knowledge Management by Geographic Region ?Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2002, 2006 & 2010 (includes corresponding Graph/Chart).....II-65 1
Analysis by Segment.....II-66
Table 3: World Recent Past, Current & Future Analysis for Knowledge Management Software by Geographic Region ?US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....II-66
Table 4: World 9-Year Perspective for Knowledge Management Software by Geographic Region ?Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2002, 2006 & 2010 (includes corresponding Graph/Chart).....II-66 1
Table 5: World Recent Past, Current & Future Analysis for Knowledge Management Services by Geographic Region ?US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....II-67
Table 6: World 9-Year Perspective for Knowledge Management Services by Geographic Region ?Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2002, 2006 & 2010 (includes corresponding Graph/Chart).....II-67 1
III. MARKET 48
1. The United States.....III-1 26
A. Market Analysis.....III-1
Overview.....III-1
Current and Future Analysis.....III-1
Analysis by Product Segment.....III-1 1
KM in the US Government & Federal Sectors.....III-2
Challenges Facing Government Sector.....III-2
Information Management, Sharing & Access.....III-2
Security Concerns.....III-2
Aging IT Workforce.....III-2 1
Market Drivers.....III-3
Market Restraints.....III-3
Knowledge Management Initiatives in Federal & Government Agencies.....III-3 1
Role of Blogs in Knowledge Management.....III-4 1
Benefits of Enterprise Weblogs.....III-5
Focus on Select Players.....III-5
Art Technology Group, Inc......III-5 1
Autonomy Corporation plc.....III-6
Avanade.....III-6
BearingPoint.....III-6 1
Computer Sciences Corporation.....III-7
Electronic Data Systems Corporation.....III-7
EMC Documentum.....III-7
Fast Search & Transfer.....III-7
FileNet Corporation.....III-7 1
IBM Global Services.....III-8
Interwoven, Inc......III-8
Inxight Software, Inc......III-8
Knova Software, Inc......III-8 1
PaperThin, Inc......III-9
RedDot Solutions.....III-9
SiteScape, Inc......III-9 1
Stellent, Inc......III-10
TheBrain Technologies Corp......III-10
TOWER Software.....III-10
Vignette Corporation.....III-10 1
ZyLAB North America LLC.....III-11
Product Launches.....III-11 8 $525
Strategic Corporate Developments.....III-19 7 $475
B. Market Analytics.....III-26
Table 7: US Recent Past, Current & Future Analysis for Knowledge Management by Product Segment ?KM Software and KM Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....III-26
Table 8: US 9-Year Perspective for Knowledge Management by Product Segment ?Percentage Breakdown of Annual Revenues for KM Software and KM Services Markets for 2002, 2006 & 2010.....III-26 1
2. Europe.....III-27 4 $275
A. Market Analysis.....III-27
Overview.....III-27
Current and Future Analysis.....III-27
Analysis by Product Segment.....III-27 1
Factors Driving Implementation of KM in Europe.....III-28
Focus on Select Players.....III-28
Atos Origin (France).....III-28
Cap Gemini Ernst & Young (France).....III-28 1
Strategic Corporate Developments.....III-29 1
B. Market Analytics.....III-30
Table 9: European Recent Past, Current & Future Analysis for Knowledge Management by Product Segment ?KM Software and KM Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....III-30
Table 10: European 9-Year Perspective for Knowledge Management by Product Segment ?Percentage Breakdown of Annual Revenues for KM Software and KM Services Markets for 2002, 2006 & 2010.....III-30 1
3. Asia-Pacific.....III-31 14 $875
A. Market Analysis.....III-31
Overview.....III-31
Current and Future Analysis.....III-31
Analysis by Product Segment.....III-31
Knowledge Management Gains Momentum in Asia.....III-31 1
Status of KM in Various Nations.....III-32
Intellectual Capital Management Capabilities in Asian Companies ?On Par with Western
Enterprises.....III-32
Innovation ?Key Aspect of Asian Companies.....III-32
Enterprise Portals Market in Asia-Pacific.....III-32 1
Select Regional Markets ?An Overview.....III-33
India.....III-33
Common Tools Used in KM Initiatives...III-33
Manufacturing Companies: On Road to KM Implementation...III-33
Maturing Conditions for Document Management Systems Market.....III-33 1
Document Management and Workflow Software and Services Market.....III-34
Government Institutions & Departments.....III-34
Banking, Financial Services, and Insurance (BFSI).....III-34
IT Sector.....III-34
Manufacturing Sector.....III-34 1
Telecom.....III-35
Enterprise Portal, Collaborative Tools, and Content Management Software and
Services Market .....III-35
Manufacturing.....III-35
Banking, Financial Services, and Insurance Segment.....III-35
Government Institutions.....III-35 1
Telecom.....III-36
Other Verticals.....III-36
Pure-Play Knowledge Management Application Software and Services Market.....III-36
Benefits from KM Solutions.....III-36 1
KM Implementation Trends in Indian Enterprises.....III-37
Focus on Select Indian Players.....III-37
Fortune Informatics Limited.....III-37
Newgen Software Technologies Limited.....III-37 1
STEX Software & Technologies.....III-38
Wipro Technologies.....III-38
Xerox India Limited.....III-38
China.....III-38
Enterprise Portals in China.....III-38 1
New Zealand.....III-39
Government Policies Foster Knowledge Management.....III-39
Emphasis on Infrastructure.....III-39
Adoption of New Technologies.....III-39 1
Major Programs Initiated by New Zealand Government.....III-40
South Korea.....III-40 1
Product Launches.....III-41
Strategic Corporate Developments.....III-41 3
B. Market Analytics.....III-44
Table 11: Asia-Pacific Recent Past, Current & Future Analysis for Knowledge Management by Product Segment ?KM Software and KM Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....III-44
Table 12: Asia-Pacific 9-Year Perspective for Knowledge Management by Product Segment ?Percentage Breakdown of Annual Revenues for KM Software and KM Services Markets for 2002, 2006 & 2010.....III-44 1
4. Rest of World.....III-45 4
A. Market Analysis.....III-45
Current and Future Analysis.....III-45
Analysis by Product Segment.....III-45
Canada.....III-45
Knowledge Management in Government Departments.....III-45
Focus on Select Players.....III-45
Coemergence, Inc. (Canada).....III-45 1
Hummingbird Ltd. (Canada).....III-46
Open Text Corporation (Canada).....III-46
Product Launches.....III-46 1
Strategic Corporate Developments.....III-47 1
B. Market Analytics.....III-48
Table 13: Rest of World Recent Past, Current & Future Analysis for Knowledge Management by Product Segment ?KM Software and KM Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....III-48
Table 14: Rest of World 9-Year Perspective for Knowledge Management by Product Segment ?Percentage Breakdown of Annual Revenues for KM Software and KM Services Markets for 2002, 2006 & 2010.....III-48 1
IV. COMPETITIVE LANDSCAPE 600
Total Companies Profiled: 234 (including Divisions/Subsidiaries - 241)
--------------------------------------------------------------------------------Region/Country Players
--------------------------------------------------------------------------------
The United States 199
Canada 6
Europe 27
France 4
The United Kingdom 12
Rest of Europe 11
Asia-Pacific (Excluding Japan) 9