发布时间：2007.12

摘要

Overview

Introduction

Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.

Scope

• Provides an overview of the most important trends affecting the voice/data convergence market and influencing its competitive dynamics.

• Delivers a comprehensive comparison of voice/data convergence vendors in terms of their technology offerings, user sentiment and market impact.

• Presents a detailed view of each vendor's voice/data convergence capabilities, as well as providing advice on the suitability of these offerings.

• Includes an assessment of: Alcatel-Lucent, Avaya, Cisco, Ericsson, Interactive Intelligence, NEC, Nortel, ShoreTel, Siemens Enterprise, Teleware.

Highlights

Demand is increasing for a better range of features for the unified communications aspect of voice/data convergence due to changing workforce patterns and staff becoming more mobile. At the same time IP telephony solutions continue to mature and vendors are now offering a variety of IP PBX based solutions.

Adoption of voice/data convergence is increasing, albeit gradually, and traditional telephony and TDM PBXs are slowly being phased out. Datamonitor's Technology Trends survey shows that 60% of the 1,000 enterprises interviewed in 2007 have deployed some form of IP telephony, with 40% having an IP PBX in place.

Although there has been much consolidation in the voice/data convergence market, there is still room for innovation and non-traditional communications vendors to play a part in any developments. Both IBM and Microsoft have entered the market and are likely to pose a threat to the other vendors with their unified communications solutions.

Reasons to Purchase

• Gain detailed knowledge of the leading voice/data convergence vendors' strengths with regards to their technology, user sentiment and market impact.

• Voice/data convergence vendors can benchmark their own performance in various key criteria against their competitors.

• Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.

目录及图表

DATAMONITOR VIEW	1
CATALYST	1
SUMMARY	1
ANALYSIS	2
Market Trends	2
Adoption is increasing steadily and enterprises are migrating in stages	2
Mergers and acquisitions are rife	2
The focus has shifted from hardware to software and services	3
Microsoft and IBM have burst into the unified communications market	3
IBM	3
Microsoft	4
The Voice/Data Convergence Competitors	5
Voice/Data Convergence Decision Matrix	6
Market leaders: Avaya, Cisco, Nortel, Siemens (SEC)	7
The challengers: Alcatel-Lucent, ShoreTel and Ericsson	8
MARKET LEADERS	9
Market leaders: technology	9
Market leaders: user sentiment	10
Market leaders: impact	11
VENDOR ANALYSIS	13
Alcatel-Lucent: voice/data convergence radars	13
Recommendation: consider	14
Avaya: voice/data convergence radars	15
Recommendation: shortlist	16
Cisco: voice/data convergence radars	17
Recommendation: shortlist	18
Ericsson: voice/data convergence radars	19
Recommendation: consider	20
Interactive Intelligence: voice/data convergence radars	21
Recommendation: explore	22
NEC: voice/data convergence radars	23
Recommendation: explore	24
Nortel: voice/data convergence radars	25
Recommendation: shortlist	26
ShoreTel: voice/data convergence radars	27
Recommendation: consider	28
Siemens Enterprise Communications: voice/data convergence radars	29
Recommendation: shortlist	30
Teleware: voice/data convergence radars	31
Recommendation: explore	32
SUMMARY	33
Consolidation has led to the four largest vendors taking the leading positions	33
APPENDIX	34
Summary scores	34
Definitions	34
Datamonitor Ratings	35
Extended Methodology	35
Technology Assessment	35
End-User Sentiment	36
Market Impact	37
Methodology	37
Further reading	38
Ask the analyst	38
Datamonitor consulting	38
Disclaimer	38
List of Tables
Table 1: Voice/data convergence Decision Matrix*	7
Table 2: Voice/data convergence Decision Matrix - vendor scores summary	34
List of Figures
Figure 1: Voice/data convergence Decision Matrix	6
Figure 2: Market leaders: technology	9
Figure 3: Market leaders: end-user sentiment	10
Figure 4: Market leaders: market impact	12
Figure 5: The Alcatel-Lucent voice/data convergence radars	13
Figure 6: The Avaya voice/data convergence radars	15
Figure 7: The Cisco voice/data convergence radars	17
Figure 8: The Ericsson voice/data convergence radars	19
Figure 1: The Interactive Intelligence voice/data convergence radars	21
Figure 10: The NEC voice/data convergence radars	23
Figure 11: The Nortel voice/data convergence radars	25
Figure 12: The ShoreTel voice/data convergence radars	27
Figure 13: The Siemens voice/data convergence radars	29
Figure 14: The Teleware voice/data convergence radars	31