发布日期：2008年6月19日

摘要

Demand for SaaS business applications in the US business market is growing at a steady pace—across all sizes of business and vertical markets. In its March 2008 SaaS survey, the report asked 800 US-based decision-makers about their usage of six specific business function-related applications delivered in the hosted model: CRM, ERP, SCM, HR, Salesforce automation, and Web collaboration applications.

The report also questioned respondents about their use of Microsoft Office-esque productivity applications (word processing, spreadsheet, and presentation applications) delivered as a service specifically to gauge the impact that hosted productivity applications might have on Microsoft’s dominant position in this space.

This report is broken out into two sections: the first focuses on demand for hosted business function-related applications, and the second focuses on demand for hosted productivity applications. Covered are the crucial reasons why businesses are, or are not, interested in these applications, as well as who they turn to as providers.

Survey data in this report is broken out into three segments: small, medium, and large business. Data is further broken out by sub-segments within these segments. Data in these sub-segment breakouts is compared to results from respondents across the entire US market.

A forecast of total US business application hosting revenues through 2012 is also included.

目录及图表 

Executive Summary

Size of Business Breakdown

Definition of Applications in Survey:

Business Management Application Usage

Survey Guidance Given to Respondents

Take Rates for Hosted Applications Vary by Size of Business.

Business Application Implementations by Size-of-Business Segment

Business Application Implementations by Enterprise Sub-Segment

Business Application Implementations by Mid-Sized Business Sub-Segment

Business Application Implementations by Small Business Sub-Segment

In-House Business Management Application Implementations Are Currently More Prevalent

Enterprise Segment Business Management Application Implementations

Mid-Sized Business Segment Business Management Application Implementations

Small Business Segment Business Management Application Implementations

Current Hosted Application Users Satisfied With Services

Satisfaction with Hosted Business Management Applications by Size-of-Business Segment

Satisfaction With Hosted Business Applications by Enterprise Sub-Segment.

Satisfaction With Hosted Business Applications by Mid-Sized Business Sub-Segment

Satisfaction With Hosted Business Applications by Small Business Sub-Segment

Important Benefits of Hosted Business Management Applications

Potential Benefits of Using Hosted Business Management Applications by Size-of-Business Segment

Important Potential Benefits of Hosted Business Applications by Enterprise Sub-Segment

Important Potential Benefits of Hosted Business Applications by Mid-Sized Business Sub-Segment

Important Potential Benefits of Hosted Business Applications by Small Business Sub-Segment

Hosted Business Applications Offer Savings of 34% Compared to Installed Applications

Annual Savings of Using Hosted Applications by Size-of-Business Segment

Annual Savings of Using Hosted Applications by Enterprise Sub-Segment

Annual Savings of Using Hosted Applications by Mid-Sized Business Sub-Segment

Annual Savings of Using Hosted Applications by Small Business Sub-Segment

What Leads To Dissatisfied Hosted Business Application Users?

Main Reason for Using Hosted Applications Less in the Future by Size-of-Business Segment

Reason for Using Hosted Applications Less in the Future by Enterprise Sub-Segment

Reason for Using Hosted Applications Less in the Future by Mid-Sized Business Sub-Segment

Reason for Using Hosted Applications Less in the Future by Small Business Sub-Segment

Who Do Users of Hosted Applications Turn To as Providers?

Provider Used for Hosted Business Applications by Size-of-Business Segment.

Provider Used for Hosted Business Applications by Enterprise Size of Business Sub-Segment

Provider Used for Hosted Business Applications by Mid-Sized Business Sub-Segment

Provider Used for Hosted Business Applications by Small Business Sub-Segment

Can Anything Move the SaaS-Uninterested?

Why the Lack of Interest in Hosted Business Management Applications?

Main Reason for Lack of Interest in Hosted Business Management Applications by Size-of-Segment

Main Reason for Lack of Interest in Hosted Applications by Enterprise Sub-Segment

Main Reason for Lack of Interest in Hosted Applications by Mid-Sized Business Sub-Segment

Main Reason for Lack of Interest in Hosted Applications by Small Business Sub-Segment

Office Productivity Applications

Current Office Productivity Application Usage

Office Productivity Application Implementations by Size-of-Business Segment

Office Productivity Application Implementations by Enterprise Sub-Segment

Office Productivity Application Implementations by Mid-Sized Business Sub-Segment

Office Productivity Application Implementations by Small Business Sub-Segment

Current Hosted Office Productivity Applications Users

What Are the Adoption Drivers for Current Hosted Application Users?

Reasons for Using Hosted Productivity Applications by Size-of-Business Segment

Reasons for Using Hosted Productivity Applications by Enterprise Sub-Segment

Reasons for Using Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Reasons for Using Hosted Productivity Applications by Small Business Sub-Segment

Satisfaction With Hosted Office Productivity Applications is Good, But Not Great

Satisfaction With Hosted Productivity Applications by Size-of-Business Segment

Satisfaction With Hosted Productivity Applications by Enterprise Sub-Segment

Satisfaction With Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Satisfaction With Hosted Productivity Applications by Small Business Sub-Segment

Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Size-of-Business Segment

Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Enterprise Sub-Segment

Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Mid-Business Sub-Segment

Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Small Business Sub-Segment

Usage of Hosted Productivity Applications Over the Next Twelve Months by Size-of-Business Segment

Usage of Hosted Productivity Applications Over the Next Twelve Months by Enterprise Segment

Usage of Hosted Productivity Applications Over the Next Twelve Months by Mid-Sized BusinessSegment

Usage of Hosted Productivity Applications Over the Next Twelve Months by Small Business Sub-Segment

What Would Current Hosted Productivity Application Users Be Willing to Pay For?

Add-On Features for Which Respondents Would Pay Extra by Size-of-Business Segment

Add-On Features for Which Respondents Would Pay Extra by Enterprise Sub-Segment

Add-On Features for Which Respondents Would Pay Extra by Mid-Sized Business Sub-Segment

Add-On Features for Which Respondents Would Pay Extra by Small Business Sub-Segment

Who Do Current Users Turn To as Providers of Hosted Applications?

Current Hosted Productivity Application Vendor by Size-of-Business Segment

Current Hosted Productivity Application Vendor by Enterprise Sub-Segment

Current Hosted Productivity Application Vendor by Mid-Sized Business Sub-Segment

Current Hosted Productivity Application Vendor by Small Business Sub-Segment

Office Productivity Application Implementations in Next Year by Size-of-Business Segment

Office Productivity Application Implementations in Next Year by Enterprise Sub-Segment

Office Productivity Application Implementations in Next Year by Mid-Sized Business Sub-Segment

Office Productivity Application Implementations in Next Year by Small Business Sub-Segment

Current Installed Users Who are Going to Switch to or Try Hosted Applications

Benefits of Hosted Productivity Applications by Size-of-Business Segment

Benefits of Hosted Productivity Applications by Enterprise Sub-Segment

Benefits of Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Benefits of Hosted Productivity Applications by Small Business Sub-Segment

Who Will They Turn to as Providers of Hosted Applications?

Likely Providers of Hosted Productivity Applications by Size-of-Business Segment

Likely Providers of Hosted Productivity Applications by Enterprise Sub-Segment

Likely Providers of Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Likely Providers of Hosted Productivity Applications by Small Business Sub-Segment

Current Installed Users With an Interest in Hosted Applications

Can Anything Stoke the Interest of Installed-License Users in Hosted Applications?

Interest Level in Hosted Productivity Applications by Size-of-Business Segment

Interest Level in Hosted Productivity Applications by Enterprise Sub-Segment

Interest Level in Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Interest Level in Hosted Productivity Applications by Small Business Sub-Segment

Why the Lack of Interest in Hosted Productivity Applications?

Reason for Disinterest in Hosted Productivity Applications by Size-of-Business Segment

Reason for Disinterest in Hosted Productivity Applications by Enterprise Sub-Segment

Reason for Disinterest in Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Reason for Disinterest in Hosted Productivity Applications by Small Business Sub-Segment

Summary

Methodology

Size-of-Business Segmentation

Glossary

Related In-Stat Reports

Appendix

List of Tables

Table 1. US Business Application Hosting Revenues (US$ in Millions), 2007-2012

Table 2. Business Management Application Implementations by Size-of-Business Segment

Table 3. Business Application Implementations by Enterprise Sub-Segment

Table 4. Business Application Implementations by Mid-Sized Business Sub-Segment

Table 5. Business Application Implementations by Small Business Sub-Segment.

Table 6. Satisfaction With Hosted Business Applications by Size-of-Business Segment

Table 7. Satisfaction With Hosted Business Applications by Enterprise Sub-Segment

Table 8. Satisfaction With Hosted Business Applications by Mid-Sized Business Sub-Segment

Table 9. Satisfaction With Hosted Business Applications by Small Business Sub-Segment

Table 10. Important Potential Benefits of Hosted Applications by Size-of-Business Segment

Table 11. Important Potential Benefits of Hosted Business Applications by Enterprise Sub-Segment

Table 12. Important Potential Benefits of Hosted Business Applications by Mid-Sized Business Sub-Segment

Table 13. Important Potential Benefits of Hosted Business Applications by Small Business Sub-Segment

Table 14. Annual Savings of Using Hosted Applications by Size-of-Business Segment

Table 15. Annual Savings of Using Hosted Applications by Enterprise Sub-Segment

Table 16. Annual Savings of Using Hosted Applications by Mid-Sized Business Sub-Segment

Table 17. Annual Savings of Using Hosted Applications by Small Business Sub-Segment.

Table 18. Reason for Using Hosted Applications Less in the Future by Size-of-Business Segment

Table 19. Reason for Using Hosted Applications Less in the Future by Enterprise Sub-Segment

Table 20. Reason for Using Hosted Applications Less in the Future by Mid-Sized Business Sub-Segment

Table 21. Reason for Using Hosted Applications Less in the Future by Small Business Sub-Segment

Table 22. Provider Used for Hosted Business Applications by Size-of-Business Segment

Table 23. Provider Used for Hosted Business Applications by Enterprise Size-of-Business Sub-Segment

Table 24. Provider Used for Hosted Business Applications by Mid-Sized Business Sub-Segment

Table 25. Provider Used for Hosted Business Applications by Small Business Sub-Segment

Table 26. Main Reason for Lack of Interest in Hosted Applications by Size-of-Business Segment

Table 27. Main Reason for Lack of Interest in Hosted Applications by Enterprise Sub-Segment

Table 28. Main Reason for Lack of Interest in Hosted Applications by Mid-Sized Business Sub-Segment

Table 29. Main Reason for Lack of Interest in Hosted Applications by Small Business Sub-Segment

Table 30. Office Productivity Application Implementations by Size-of-Business Segment

Table 31. Office Productivity Application Implementations by Enterprise Sub-Segment

Table 32. Office Productivity Application Implementations by Mid-Sized Business Sub-Segment

Table 33. Office Productivity Application Implementations by Small Business Sub-Segment

Table 34. Reasons for Using Hosted Productivity Applications by Size-of-Business Segment

Table 35. Reasons for Using Hosted Productivity Applications by Enterprise Sub-Segment

Table 36. Reasons for Using Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Table 37. Reasons for Using Hosted Productivity Applications by Small Business Sub-Segment

Table 38. Satisfaction With Hosted Productivity Applications by Size-of-Business Segment

Table 39. Satisfaction With Hosted Productivity Applications by Enterprise Sub-Segment

Table 40. Satisfaction With Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Table 41. Satisfaction With Hosted Productivity Applications by Small Business Sub-Segment

Table 42. Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Size-of-Business Segment

Table 43. Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Enterprise Sub-Segment

Table 44. Percentage of Respondents Who Would Recommend Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Table 45. Percentage of Respondents who would Recommend Hosted Productivity Applications by Small Business Sub-Segment

Table 46. Usage of Hosted Productivity Applications Over the Next Twelve Months by Size-of-Business Segment

Table 47. Usage of Hosted Productivity Applications Over the Next Twelve Months by Enterprise Segment

Table 48. Usage of Hosted Productivity Applications Over the Next Twelve Months by Mid-Sized Business Sub-Segment

Table 49. Usage of Hosted Productivity Applications Over the Next Twelve Months by Small Business Sub-Segment

Table 50. Add-On Features for Which Respondents Would Pay Extra by Size-of-Business Segment

Table 51. Add-On Features for Which Respondents Would Pay Extra by Enterprise Sub-Segment

Table 52. Add-On Features for Which Respondents Would Pay Extra by Mid-Sized Business Sub-Segment

Table 53. Add-On Features for Which Respondents Would Pay Extra by Small Business Sub-Segment

Table 54. Current Hosted Productivity Application Vendor by Size-of-Business Segment

Table 55. Current Hosted Productivity Application Vendor by Enterprise Sub-Sub-Segment

Table 56. Current Hosted Productivity Application Vendor by Mid-Sized Business Sub-Segment

Table 57. Current Hosted Productivity Application Vendor by Small Business Sub-Segment

Table 58. Office Productivity Application Implementations in Next Year by Size-of-Business Segment

Table 59. Office Productivity Application Implementations in Next Year by Enterprise Sub-Segment

Table 60. Office Productivity Application Implementations in Next Year by Mid-Sized Business Sub-Segment

Table 61. Office Productivity Application Implementations in Next Year by Small Business Sub-Segment

Table 62. Benefits of Hosted Productivity Applications by Size-of-Business Segment

Table 63. Benefits of Hosted Productivity Applications by Enterprise Sub-Segment

Table 64. Benefits of Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Table 65. Benefits of Hosted Productivity Applications by Small Business Sub-Segment

Table 66. Likely Providers of Hosted Productivity Applications by Size-of-Business Segment

Table 67. Likely Providers of Hosted Productivity Applications by Enterprise Sub-Segment

Table 68. Likely Providers of Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Table 69. Likely Providers of Hosted Productivity Applications by Small Business Sub-Segment

Table 70. Interest Level in Hosted Productivity Applications by Size-of-Business Segment

Table 71. Interest Level in Hosted Productivity Applications by Enterprise Sub-Segment

Table 72. Interest Level in Hosted Productivity Applications by Mid-Sized Business Sub-Segment

Table 73. Interest Level in Hosted Productivity Applications by Small Business Sub-Segment

Table 74. Reason for Disinterest in Hosted Productivity Applications by Size-of-Business

Table 75. Reason for Disinterest in Hosted Productivity Applications by Enterprise Sub-Segment

Table 76. Reason for Disinterest in Hosted Productivity Applications by Mid-Sized Business

Table 77. Reason for Disinterest in Hosted Productivity Applications by Small Business

Table 78. Business Management Application Implementation Status

Table 79. Non-SaaS User Interest in Trying Hosted Applications in Next 12 Months

List of Figures

Figure 1. Total US Market View of Business Management Application Implementation

Figure 2. Enterprise Segment Business Management Application Implementations

Figure 3. Mid-Sized Segment Business Management Application Implementations

Figure 4. Small Business Segment Business Management Application Implementations

Figure 5. Over 80% of Current Hosted Business Ap Users Will Use Them as Much or More in Next Year

Figure 6. TCO Not the Only Benefit to Current or Future Users of Hosted Applications

Figure 7. Only 4% Say There is No TCO Benefit to Hosted Business Applications

Figure 8. Security and Poor Support Leading to Churn

Figure 9. Software Companies Turned to Most Often as Hosted Application Providers

Figure 10. Little Interest in Hosted Applications among Current Non-Hosted Application

Figure 11. Reasons for Disinterest in Hosted Applications Vary by Size of Business

Figure 12. Traditional Licenses Solely Used by Three-Quarters of US Market.

Figure 13. Multiple Benefits Resonate With Current Hosted Productivity Applications Users

Figure 14. Majority of Current Hosted Applications Users Only Moderately Satisfied

Figure 15. Four Out of Five Users Would Recommend Using Hosted Productivity Applications

Figure 16. Four Out of Five Users Plan to Use as Much or More in Next Year

Figure 17. Providers Could Potentially Charge for Extra Features

Figure 18. Preferred Providers of Hosted Productivity Applications Vary

Figure 19. Not Much Demand for Hosted Applications Expected Among Current Installed License

Figure 20. TCO and Accessibility are Key Benefits to the Hosted-Experimenting

Figure 21. Pure-Play Providers Will See Market Share Gains in Next Year

Figure 22. Not Much Interest in Using or Trying Hosted Applications Among Current Installed Users

Figure 23. Lack of TCO Benefit the Main Reason for Disinterest Among Installed License Users

Figure 24. Respondents’ Knowledge of Organization’s Business Software

Figure 25. Respondents’ Role in the Procurement of Organization’s Business Software